Refund & Cancellation Policy

You may cancel your OutPulse subscription at any time from your account settings (/app/settings/billing).

Cancellation takes effect at the end of your current billing period. You retain access to all paid features and remaining credits until that date.

No partial-month refunds are issued for unused time within a billing period.

After cancellation, your account reverts to the Free tier. Your data (contacts, sequences, verification history) is retained for 90 days, after which it may be permanently deleted.

Full refund (within 7 days): If you purchased a paid plan and have consumed fewer than 50 credits, you may request a full refund within 7 days of the initial charge.

Pro-rated refund: If you experience a verified service outage exceeding 24 consecutive hours during your billing period, you are eligible for a pro-rated credit or refund for the affected days.

No refund: Credits that have been consumed (email lookups, verifications, enrichments) are non-refundable, as the underlying data provider costs are incurred at the time of use.

Duplicate charges: If you are charged twice for the same billing period due to a system error, the duplicate charge will be refunded in full within 5 business days.

One-time credit top-ups are non-refundable once purchased.

Unused credits from one-time purchases do not expire.

Subscription-included credits reset at the start of each billing period and do not roll over unless your plan explicitly states otherwise.

Email support@outpulse.io with subject line "Refund Request" and include your account email, the charge date, and the reason for your request.

Alternatively, open a support ticket from /app/settings/support.

We will review your request and respond within 3 business days.

Approved refunds are processed to the original payment method via Stripe within 5–10 business days.

You may downgrade your plan at any time. The downgrade takes effect at the start of your next billing period.

No refund is issued for the difference between your current plan and the lower-tier plan during the active billing period.

Credits exceeding the lower-tier allocation are not removed - you keep any remaining credits until they are consumed or reset at the next billing cycle.

If OutPulse offers a free trial, you will not be charged until the trial period ends.

You may cancel during the trial at no cost. No payment method is charged if cancellation occurs before the trial expires.

If you do not cancel before the trial ends, your selected plan will activate and the first charge will be applied.

If you believe a charge is unauthorized, please contact us at support@outpulse.io before initiating a chargeback with your bank.

We are happy to resolve billing issues directly and can often process refunds faster than the chargeback process.

Accounts with unresolved chargebacks may be suspended until the dispute is settled.

We may update this policy from time to time. Material changes will be communicated via email to active subscribers at least 14 days before taking effect.

The "Last Updated" date at the top of this page reflects the most recent revision.

For billing questions, refund requests, or cancellation assistance: support@outpulse.io.

For general inquiries: hello@outpulse.io.